The problem

A basic care post doesn't tell a carer whether someone uses a wheelchair, lives with dementia or needs a hoist. And families have no easy way to see which carers are qualified and checked.

What I changed

On the Seeker side, the job post now asks the right questions: who needs support, allergies, mobility level, and preferred carer experience, from dementia and autism support to palliative care. "Medical Supplies" became "Specific Medical Needs," which is closer to how families actually describe care.

Trust, built into the profile

Providers add their qualifications, experience level and a dedicated Compliance & Safety step: Police Check, NDIS Worker Screening, First Aid/CPR and Working With Children Check. It's available both at onboarding and in edit profile, so profiles stay current.

Budget without pressure

A new step before the summary asks for a suggested budget, with a clear note: "Just an estimate, you'll finalise this later." Seekers can move forward without committing to a number too early.

What I learned

In care, wording is part of the UX. Small label changes affect whether families feel understood or feel like they're filling out a form.